Services to support your enquiry management system

Hosting your enquiry management system

Bailey Solutions can host your Enquire software for you so you can get up and running quickly without any fuss – all you need is a browser and an email address to which you what enquiries sent. No need for IT staff time or resources.


Installation of your enquiry management system

One of our application engineers will carry out your initial installation remotely. We will need to liaise with a member of your IT staff whilst doing this.

The initial remote-assisted installation is included in your annual subscription price.


Data Migration

Bailey Solutions can help you with database migration or retrospective conversion from legacy databases, other enquiry management systems as well as structured formats such as Excel spreadsheets. This can save you many hours re-keying data and gets you up and running fast.

We aim to minimise work disruption

  • You send a sample file or files of your data.
  • We respond with a feasibility report and data mapping, showing where each item will be in your new system.
  • We send you a maximum price quote with no obligation.
  • Immediately prior to the agreed delivery date you send us your data and we run your individual data migration program.
  • We deliver data ready for import into your installed system.
  • After training, you are up and running with your new enquiry system and your own data.

Training

Get off to a good start with our customised training.

To get you off to a good start we recommend that you purchase training days. Training takes place on your premises and the program is tailored to your requirements. You may need to provide a suitable training environment, as it is a good idea to be away from your usual desk and work distractions. Prior to your installation of your enquiry management system we will contact you with regard to your training requirements.


Enquiry Management System Consultancy

Enquire is a very flexible enquiry management system with many options and configurable features. We are here to help you configure your software. We recommend that you purchase a consultancy day for each enquiry team using your enquiry management system so each team can set-up their own team leader, roles, enquiry forms, template responses, views and reports. Consultancy can take place on your premises or can be conducted with online meetings and the consultancy programme is always tailored to your requirements.


Support of your enquiry management software

Did you know we have a 99% client retention rate? Our clients rarely leave us for enquiry management software from another supplier. We believe it’s because we work hard to look after you with our unique enquiry tracking software support service:

• Telephone and email support
• LinkedIn user group
• Online webinars
• Patches for errors
• Free upgrades including cumulative patches + new functions and enhancements
• Developing versions for new platforms, e.g. SQL Server, Windows, Windows Server

Your distance support is included in your annual subscription fee.

Excludes technical services delivered remotely or data manipulation – please see below and your contract for more information.


Technical Services

In practice we find most situations to be handled with Distance Support, but if you do need on-site support or services outside your contract, you can purchase extra service days.

For more information about our services to support your enquiry management software phone us on +44 (0) 1273 386849 or Contact Us